Frequently Asked Questions

How do I cancel or reschedule my class?

If you need to cancel or reschedule a course, please contact our office as soon as possible. We do have a Cancelation and Reschedule Policy:

REFUND POLICY

INDIVIDUAL ENROLLMENT: AIL FEES ARE NON-REFUNDABLE, and may be used only sea credit toward
another course based on the following calculation:

* If you provide notice of cancellation more than 14 calendar days before the course, you will receive a credit of 100% toward mother course
* If you provide notice of cancellation less than 14 calendar days before the course, you will receive a credit of 50% cf paid fees toward another course.
* If you provide notice of cancellation less than 48 hours before the course, you will receive a credit of 25% of paid fees toward another course.

A full refund will be given if course is canceled by provider. Should there be any problem, we will contact you within 48 hours after your registration information has been received.

Can I return a manual or product?

No, all product sales are final.

What happens if I forget to pick up my books and/or products?

Any products, books or tuition unclaimed within 30 days of scheduled class will be considered forfeited.

Can I bring my children, pets or any friends with me to class?

What about an interpreter? Only the student registered for the course will be allowed entrance. No pets or children. Special accommodations/requests need to be made PRIOR to the course during business hours.

Can I arrive late for class?

Classes will start promptly; While we are reasonable, arriving after the start time of your scheduled class is considered a cancellation and will not be eligible for refund.

Do I have to have a student provider manual for class?

Yes. The AHA requires each student to have access to a student provider manual before, during and after the course. You can purchase the manuals at time of registration, online, or at our office.

Where can I find the ACLS and/or PALS pre-course assessment?

The AHA pre course assessment can be found at www.heart.org/eccstudent. BEFORE THE COURSE, it is required to review and understand the information in your ACLS/PALS Provider Manual and successfully complete the self-assessment modules on the above website with a passing score of 70. You will need to enter in the password found in your Provider Manual on page ii. You will be required to turn in the scores from your completed self-assessment. More information can be found in your student manual.

If I cancel my class, how will my course cost be refunded?

As mentioned all fees are non-refundable.

I have lost my card, can I get a replacement?

Yes. To order a replacement card please visit our website or office.

How do I register for a course?

To register for a course, click the course you need above to see the list of available dates. Select the date you want and follow the prompts.

What are eCards? Are they the same as a regular hard copy card?

The AHA now offers online eCards! Electronic course cards are viewable online, and offer a valid alternative to printed course cards. Can be presented to employers as proof of successful completion of an AHA course, and employers can verify the eCard online. May be printed, if needed. Once you have been assigned an eCard (within 1-2 business days of the course), you will receive an e-mail notification with a link to claim your AHA eCard online. eCards can be viewed/printed online for 2 yrs.

The class I want to register for shows it is full online. Can I be squeezed in?

No. If a class is showing full, the class location is at max capacity.

Do classes ever get cancelled?

In rare occasions, classes could be cancelled due to weather, instructor illness or low enrollment. If that does happen, HeartShare waives all rescheduling fees.

How do I become an AHA Instructor?

To become an American Heart Association Instructor, please select the Instructor Course section above for more information.

Does HeartShare offer private onsite courses?

Yes. We have a fully mobile system so we can bring any of our classes directly to you. Contact us for details.

What does ACLS stand for?

Advanced Cardiovascular Life Support.

What does PALS stand for?

Pediatric Advanced Life Support.

What does NRP stand for?

NeoNatal Resuscitation Program.

What does BLS stand for?

Basic Life Support.

What if I have questions that are not addressed here?

We have ‘live chat’ during normal business hours, you can email us at info@heartsharetraining.com, call our office at (408) 246-0311, or stop by. We have a courteous and knowledgeable staff to assist you!

The HeartShare Training Web Site (the ?Site?) is an online information service provided by HeartShare Training subject to your compliance with the terms and conditions set forth below. PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. HeartShare Training MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

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The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are HeartShare Training, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to HeartShare Training a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to shop. HeartShare Training by all means and in any media now known or hereafter developed. You also grant to HeartShare Training the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against HeartShare Training for any alleged or actual infringement or misappropriation of any proprietary right in your communications to HeartShare Training.

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You understand that, except for information, products or services clearly identified as being supplied by HeartShare Training, HeartShare Training. does not operate, control or endorse any information, products or services on the Internet in any way. Except for HeartShare Training- identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with HeartShare Training a. You also understand that HeartShare Training cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

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In no event will HeartShare Training be liable for (I) any incidental, consequential or indirect damages (including but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information or transactions provided on the service, or downloaded from the service, or any delay of such information or services. Even if HeartShare Training or its authorized representatives have been advised of the possibility of such damages, or (II) any claim attributable to errors, omissions, or there inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation my not apply to you. In such stats, ToniTunrer.com liability is limited to the greatest extent permitted by law.

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The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of HeartShare Training and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

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Any rights not expressly granted herein are reserved.

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This privacy notice discloses the privacy practices for www.HeartSharetraining.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

What personally identifiable information is collected from you through the web site, how it is used and with whom may it be shared?
We collect information necessary to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than the necessary. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We do not sell or rent this information to anyone.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. If you do not wish to contact via email, you can call us direct at?(408) 246-0311.

What choices are available to you regarding the use of your data?
You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
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  • Express any concern you have about our use of your data.

What security procedures are in place to protect the misuse of your information?
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information is kept in a secure environment. How you can correct any inaccuracies in the information?

If you want to correct any inaccuracies in the information you have shared with HeartSharetraining.com please contact us at?(408) 246-0311.

NO credit card information is kept on file.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at?(408) 246-0311.